Market Related Salary Offered
A leading company that specialises in products and solutions to heavy industry is seeking the services of an Operations Manager. The successful incumbent will understand the importance of optimizing business processes without sacrificing personal connections with employees. They will thrive on encouraging employee performance and ensure adherence to established organizational processes while maintaining a positive and motivating corporate culture.
- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
- Anticipates and tracks operational and tactical risks and providing strategic solutions.
- Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
- Works with sales teams to help set and meet daily and quarterly goals.
- Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
- Works closely with Senior Management on other special planning and departmental projects.
- Oversees and reports weekly, monthly, quarterly, and annual metrics.
- Identifies trends and assess opportunities to improve processes and execution.
- Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
- Collaborates with transitions and onboarding team as needed.
- Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
- Assesses a variety of situations and provide clarity to team and stakeholders.
- Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
- Solicits and responds to feedback while gaining commitment and support.
- Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
- Stays up to date on industry regulations, trends, and technology.
- Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.
- Addressing operational concerns and issues, monitoring overall customer satisfaction
- Developing and implementing operational procedures and policies
- Bachelor’s Degree in Operations Management, Business or Public Administration, Technical Management, or related fields
- Minimum of five (5) years of recent overall Operations Management experience
- Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility
Please email your cv to [email protected]