Client Service Rep/Key Accounts Manager

Mobeni – R12000 per month

Responsible to manage allocated customers effectively and ensure that the service promise is realised through the service delivery process. Monitor and report progress to the customer proactively, including deviation management.  Manage the customer’s expectations through service level agreement management and performance tracking and reporting. Proactively ensure alignment of expectations and communications internally and externally, using the appropriate mediums to facilitate the delivery of the requested services, timeously and to prescribe quality standards. To provide service excellence in daily functions and maintain good customer relationships by providing effective customer service support. 

  • Invoice Capturing for all companies
  • Fill out loadcon ensuring it matches picking slip
  • Export orders
  • Accuracy of work
  • Customer service levels
  • Daily/weekly/monthly reports

Role Competencies

FMCG,  Manufacturing sector experience essential. Proven ability to manage, maintain and deliver against Customer requirements. Analytical skills, Above average written/oral communications skill, Conflict Management, Report Writing skills.

Qualifications

  • Grade 12
  • Diploma or degree in Commercial, Business Management and Marketing
  • 3-5 years relevant experience
  • Full Microsoft experience

Please email your cv to [email protected] Kindly deem your application unsuccessful if you have not received correspondence within 14 days.

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